Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
All the shipped out order can not be cancelled.
(1).How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third:If we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
(2). With cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation), Within 14 days of delivery, and The buyer is responsible for all shipping costs incurred.
The money will refund in 2 working days after the order is cancelled & return package is delivery.
If there is no defect in the item, there is an option on the site to pay for a return stamp to cover the costs or returning the item. Please choose this option if you are unsure if you will like the item or that it will fit. Please keep in mind the size chart is on all pages and there is a larger size chart available upon request.
If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it take 3-15 days or more time for the bank to porcess the international refund, your kindly understanding and patience will be highly appreciated.